Terms and Conditions 11Xplay

The 11xplay website is operated and owned by MF Inc. By opening an account with the 11xplay betting company and using the services offered, you agree to these Terms and Conditions. We recommend that you read them carefully before you start placing real money bets on our site.

Account Registration, Verification

By opening an account, you can access all the services that 11xplay has to offer.

Opening an account on our site is available to individuals over the age of 18;
You can 11xplay registration in two ways: with 1 click or by entering your email address. In addition, during the registration process, customers will need to provide personal and contact information, as well as a secure password that customers can use to log in;
In order to verify the identity of our customers and the data entered during the registration process, we have the right to request the necessary documents. If, for any reason, the user refuses to provide identification documents, we reserve the right to block access to the account until the user has provided the necessary documents;
By registering an account on our site, each customer undertakes to provide complete and truthful information about themselves. Furthermore, in the event of any changes to any of the data, the customer is obliged to enter them in their profile;
Each customer can only create one account. If you create two or more accounts, they will be considered duplicates and we have the right to restrict access to them. In the event of duplicate account activity, we also have the right not to refund the number of bets placed and to request a refund of all winnings and bonuses;
To verify your identity, we may at any time request the following information: a photograph or copy of a valid passport, identity card or debit card;
To verify your address, we may request a recent utility bill;
To check your ability to pay, we may request statements from your bank, depending on the payment method you have chosen.

Please note that when you register an account on 11xplay pro, you undertake to provide accurate information, such as your name and date of birth, which must be the same as your real name. This includes the name you specify when registering must match the name on the debit card or other payment profiles you use to make transactions on our platform. If you refuse to provide us with your identification documents, we have the right to restrict access to your account until you successfully verify it and cancel any transactions you have made.

Security Check

To ensure a high level of security for players on our site, we have the right to carry out checks at any time to confirm your identity information as well as other data provided by you for verification. In addition:

In order to verify your information, you agree to 11xplay online making enquiries about you to third party service providers and using and disclosing to third parties any information about you;
To carry out security checks, you agree to provide any additional information and documents requested by us.

Security checks are a necessary procedure on our platform. It is regularly carried out to detect fraud, money laundering and other forms of financial terrorism by our customers.

Deposit

When placing bets on the 11xplay bookmaker website, each customer plays with real money in one way or another. To place a bet, the customer must deposit money into their account. In this case, the customer confirms and undertakes the following:

The funds deposited and used for transactions on our site have been obtained legally;
The funds will only be credited to the gaming account using a personal account, credit card or other payment method registered in the name of our customer;
All fees and commissions will be borne by the recipient if a bank transfer is requested to return the funds to the rightful owner;
All transactions made from the customer’s gaming account will not be canceled or refunded. Otherwise, the customer must reimburse 11x play bet for the amount of funds not deposited.

We would like to draw your attention to the fact that we do not accept any payments from third parties, such as family members, friends or associates. We also do not accept cash payments. For electronic payments, we may use electronic payment processing organizations or other financial institutions.

Withdrawal

Every client of our company has the right to request a withdrawal of funds, subject to verification of all payments received on an account. When executing a withdrawal request, the following points must be taken into account:

The customer profile must be filled in with all the necessary information. If the customer has registered using the “1-click” method, they must provide an e-mail address in their profile and confirm it;
If you request the withdrawal of an amount above 60 000 INR (or its equivalent in another currency), we will carry out an identification procedure;
Withdrawal times for amounts up to 6 000 INR (or an equivalent amount in another currency) will take between 1 and 60 minutes from the time of the request;
Withdrawal time for amounts over 6 000 INR (or an equivalent amount in another currency) will take from 5 days after the withdrawal request;
To be eligible for withdrawals, a player must place a bet with odds of at least 1.1 of at least 100% of each deposit, or at least 100% of each deposit, to play casino or live games.

Deposit and Withdrawal Rights at 11xplay

We reserve the following rights in relation to deposits and withdrawals:

Block the gaming account, cancel payments and recover winnings if the customer is suspected of depositing by illegal or other fraudulent means;
Notify law enforcement authorities of fraudulent activity during the payment process;
Use the services of collection and payment agencies to return payments;
Use the positive balance in the customer’s account to pay debts owed to us at 11xplay pro;
Charge a fee to cover withdrawals that are not involved in gambling;
Set a daily withdrawal limit, which will be calculated individually for each customer if winnings exceed 500 000 INR (or the equivalent amount in another currency).

Basic Betting Rules

At 11xplay, you can place single or express bets. You should, however, bear in mind the following betting rules:

We may impose limits on the maximum bet and odds for certain events. In addition, we can limit or increase the maximum bet and odds for any particular customer without giving any reasons;
We have the right to limit repetitive bets on the same result or combination of results by the same player;
An accepted bet is a bet that has been registered on the server and confirmed online;
All registered bets will not be subject to cancellation or adjustment;
Once a bet has been registered, the amount of the bet will be deducted from the customer’s balance. In this case, bets will only be accepted for an amount that does not exceed the current balance of the customer’s gaming account;
The amount of winnings from bets is credited to the customer’s account after the bets have been fully settled;
All bets are accepted before the start of the sporting event. When a bet is placed after the start of a sporting event it is considered invalid, except for bets placed in Live mode;
Recalculation of bets is possible and is done in case of incorrectly calculated bets. In this case, bets placed between the miscalculation and the recalculation are considered valid;
If a bet is placed on an unknown outcome, it will be canceled. A bet may also be canceled due to the customer deliberately misleading 11x play employees by providing false information and requirements regarding the acceptance of bets, the payment of winnings, the outcome of the event and other information, and requirements of this nature.

Rules for Live Betting

Every customer has the right to place bets during a match. In this case, the following rules must be taken into account:

Live bets are accepted for main and additional results;
Live bets can be placed as single bets or combined into an express bet;
A bet is considered accepted if it is registered on the server and confirmed online;
All registered bets are not subject to cancellation or adjustment;
Live bets cannot be edited or deleted.

Please note that we are not responsible for inaccuracies in the current results of matches for which live bets are accepted, as well as for inaccuracies in the names of championships and the duration of matches (sporting events). To clarify the data on a particular sporting event, we recommend that our customers use other independent sources of information.

Bonus Promotions

To activate and redeem bonus offers at 11xplay online, you need to keep the following points in mind:

The wagering increase is defined only on cash bonuses and only applies to the bonus amount;
The wagering applies to the percentage amount if the bonus is a percentage of the deposit;
The wagering amount depends on the bonus promotion and is set directly by 11xplay;
Withdrawal of winnings for a specific bonus is only available if the wagering conditions are met;
With no deposit bonuses, the bonus can only be withdrawn if the first deposit is made.

Changing the Terms and Conditions

We reserve the right to change these Terms and Conditions without prior notice to our customers for a variety of reasons, such as commercial, legal and customer service reasons. You will be notified of any changes on our 11xplay pr0 website. It is your responsibility to review the current contract and we therefore recommend that you check the Terms and Conditions periodically.

If you do not agree with a changed clause in the contract, we recommend that you do not use 11xplay’s services. If you use the platform after the amended clauses have come into force, this will be deemed to be your acceptance of and agreement with them.

Protection of Minors

We do not provide our services to anyone who is under the legal age (18 or the age required by law to legally participate in gambling activities in any jurisdiction). Persons who are not of legal age and register an account with us are in breach of 11xplay’s applicable terms and conditions. We therefore have the right to ask every customer who creates an account on our platform to provide us with appropriate proof of age. If a customer cannot provide proof of age, we reserve the right to refuse all our services.

Liability for Use of 11xplay Services

11xplay banned in India in some states. Online gambling is illegal in these states. We do not seek or intend to provide you with services that violate the laws of your jurisdiction. By accepting and agreeing to our Terms and Conditions and using our services, you assume full responsibility that your use of the site complies with the laws and regulations in force in your jurisdiction.

Protection of Сustomers’ Personal Data

We are committed to ensuring the security of the data you provide during the registration and verification process, as well as during transactions and other activities. All data you provide to us will be handled and used by this 11x play bet Privacy Policy. By submitting your data, you agree to its collection, processing, storage and use following this Privacy Policy. In return, we will not disclose your data to third parties unless required by law.

Limitation of Our Liability

We shall not be liable in the following cases:

For irregularities committed by our clients, their negligence, losses and damages;
For the content of resources that can be accessed through our platform;
We do not make any additional guarantees or representations beyond this contract about the Site and the services offered through it.

Each of our customers must understand that they assume responsibility for the use of our services and that all consequences are the result of their personal choice.

Collusion, Fraud, Money Laundering and Other Criminal Activities at 11xplay

We take all the necessary measures to guarantee a high level of security for our customers. Our security service carries out regular account checks to detect illegal actions by customers. To avoid any suspicion of illegal activity in your direction, please bear the following points in mind:

We strongly advise you not to place bets by collusion with a group of our customers from the same IP address. In that case, we have the right to close all such accounts;
11xplay reddy reserve the right to invalidate any transactions made in collusion with other customers, as well as not to refund any bets placed or other deposits made;
We have the right to claim back all winnings in the form of money and bonuses won as a result of collusion. In this case, customers are obliged to return all funds at the first request of our company;
We have the right to suspend, cancel or revoke payments, or winnings related to bonus funds if we suspect that you are abusing them;
In case of suspicion of fraudulent activity on the part of our clients, we have the right, without prior notice, to prohibit them from accessing our platform and to block their accounts.

Activities in direct violation of this contract:

Transmission of information to third parties;
Intentional use of malware and special bots, resulting in errors in our website software;
Fraudulent use of other people’s credit or debit cards obtained through theft, cloning or other illegal means;
Involvement in criminal activities, money laundering through our platform and other activities that may expose customers to criminal liability.

We will take all legally permissible measures to prevent fraudulent or criminal activity, collusion or other misconduct by our customers. Should we discover any illegal activity on the part of our customers, we will disclose their data to legal representatives and judicial officials. We accept no liability for any loss or damage suffered by our customers as a result of fraudulent activity.

If you have any suspicions of fraudulent activity on the part of other customers of our site, please contact us via our 11xplay whatsapp number, 24-hour live chat support or by calling our call center.

Breach of This Contract

If our customers breach this contract, we reserve the right to:

Notify the customer of the breach and demand that the prohibited activities cease immediately;
Temporarily limit the functionality of the account;
Block the account without prior notice;
Withdraw from the account the funds and bonus funds received in the course of the violation, as well as any other funds received as a result of the violation;
Revoke the client’s username and password if the client breaches at least one of the clauses of our agreement.